Thank you for choosing Lekshmi Bakers for your bakery needs. We strive to provide you with the highest quality products and services. In the event that you are not satisfied with your purchase, our return policy is designed to offer a fair and seamless experience.
1. Returns and Exchanges
1.1. We accept returns and exchanges for products that meet the following criteria:
- The product is damaged during transit.
- The product does not match the order placed.
1.2. Please notify us within 2 hours of receiving your order if you need to return or exchange a product.
2. Return Process
2.1. To initiate a return or exchange, please follow these steps:
- Contact our customer service team at contact@lekshmibakers.com or +919847140125 within the specified time frame.
- Provide details of the issue, order number, and a photo of the product if it is damaged.
2.2. Our customer service team will guide you through the return process and provide instructions for returning the product.
3. Refund or Replacement
3.1. Once we receive the returned product and verify its condition, we will initiate either a refund or replacement, as per your preference.
3.2. Refunds will be processed through the original payment method used for the purchase.
4. Conditions for Returns
4.1. To be eligible for a return or exchange, the product must be:
- Unused and in its original packaging.
- Accompanied by a proof of purchase, such as the order confirmation or receipt.
4.2. We reserve the right to decline a return if the product has been tampered with, misused, or damaged due to negligence.
5. Non-Returnable Items
5.1. Some items are non-returnable and non-exchangeable, including:
- Perishable food products due to hygiene and safety reasons.
6. Shipping Costs
6.1. Customers are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part.
7. Contact Us
7.1. If you have any questions or concerns about our return policy, please contact our customer service team at contact@lekshmibakers.com or +919847140125
By placing an order with Lekshmi Bakers, you acknowledge that you have read, understood, and agree to our return policy.
This return policy was last updated on 28-08-2023.