Frequently Asked Questions
Delivery
Where do you deliver?
We deliver to some pincodes in Kerala. You can check if we deliver to your location during the checkout process.
What are the delivery charges?
hipping charges vary depending on your location and order size. You can view the shipping cost during the checkout process.
How Long Will It Take To Get My Package?
Our standard delivery takes 3-4 hours, and we also offer expedited delivery options for quicker delivery.
PAYMENT
What Payment Methods Are Accepted?
We accept major credit cards, debit cards, and Upi for online orders.
Is my payment information secure?
Yes, your payment information is securely processed through encrypted connections, ensuring your data's safety.
Do you offer cash on delivery (COD)?
Yes, we do offer COD as a payment option.
Can I use cash for in-store purchases?
Yes, we accept cash for in-store purchases.
Order and Returns
How do I place an Order?
To place an order online, simply browse our menu, select the items you want, and click "Add to Cart." Follow the prompts to complete your order and proceed to checkout.
Can I make changes to my order after it's been placed?
Changes to orders can be accommodated within a certain timeframe. Please contact our customer support as soon as possible to discuss any necessary modifications.
What is your return policy for bakery items?
Due to the perishable nature of our products, we do not accept returns for bakery items. However, if you encounter any issues with your order, please contact us, and we will do our best to resolve the matter.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please reach out to our customer support team immediately. We will arrange for a replacement or refund as appropriate.
How can I check the status of my order?
You can track the status of your order by logging into your account on our website. Once your order has been processed and dispatched, you will receive email updates.
What should I do if I didn't receive an order confirmation email?
If you did not receive an order confirmation email, please check your spam folder. If you still can't find it, contact our customer support, and we'll assist you in confirming your order.